Refund policy

UNA Returns and Exchange Policy

If you have purchased an item from UNA and it is not of acceptable quality, incorrect size or faulty you can return it to us within 30 days of purchase. If you wish to return an item because you have changed your mind about your purchase, you must return your purchase within 30 days of purchase.

Upon receipt and assessment of the returned item,UNA will notify you either by email or phone, and if the return is approved, offer a refund or exchange on most items whether purchased online or in store.

You must provide us with a receipt or proof of purchase. Any refund will be provided via the same method of payment as the original purchase. Refunds can take up to 14 days.

If you have not received your refund, first check with your bank or online payment service. If you still have not received your refund contact UNA.

The returned item/s must not have been used, worn, damaged and must be in its original packaging.

If a refund is required due to a fault in the product, the cost of delivery for the return will be refunded to you. For a "change of mind" return or exchange, the delivery fee is non-refundable.

For an exchange, please enclose a self-addressed Australia Post satchel with your returned item so we can post the exchanged item to you. UNA will not cover the cost of delivery.